Frequently Asked Questions.
You may have a question for Ruby Blue. Please feel free to look at our detailed FAQ section that we have put together, and see if you can find your the answers to your questions,
If you have any additional questions, our customer service team is here to help. please contact us.
Our Jewellery
Our jewellery is crafted from high‑quality materials including 316L surgical‑grade stainless steel, 18k gold plating, and CZ stones. Each product listing includes full material details.
No, we do not currently provide custom jewellery design services.
We offer a 14‑day return policy on all items except earrings.
To qualify, items must be unused, in their original packaging, and accompanied by proof of purchase.
Earrings are non‑returnable for hygiene reasons.
For full details, please visit our Return Policy page.
To maintain the beauty and longevity of your jewellery:
- Store pieces in a dry place, away from sunlight.
- Avoid contact with chemicals, lotions, and perfumes
- Clean regularly with a soft cloth.
Stainless Steel Care:
Stainless steel does not tarnish, rust, or fade, and is waterproof. However, it can still scratch, so handle with care.
Cleaning Steps:
- Mix warm water with mild dish soap.
- Dip a soft cloth into the solution and gently clean the item, following the polish lines.
- Rinse with a damp cloth.
- Dry thoroughly with a towel, then allow to air dry.
- Finish with a jewellery polish or polishing cloth if desired.
- Store stainless steel jewellery separately in individual bags or pouches.
No, we do not provide resizing.
Some pieces are adjustable or come in multiple sizes.
After your order is shipped, you will receive an email with a tracking number.
You can use this on our website or the courier’s website.
We accept major credit cards (Visa, Mastercard, American Express), PayPal, Clearpay, and Klarna.
Absolutely. Our website uses SSL encryption and follows strict data‑protection standards to keep your information safe.
Yes, we ship to many countries worldwide.
Shipping fees and delivery times vary by location.
See our Shipping and Delivery page for full details.
You can reach us:
Email: info@rubybluelondon.co.uk
Phone: +44 7921 393639
Hours: Monday–Friday, 10:00–17:00 GMT
No, we do not offer engraving services at this time.
Please contact us within 3 days of receiving your item.
We will provide return instructions and arrange a replacement or refund once the item has been inspected.
Yes — all our jewellery includes a limited warranty covering manufacturing defects.
Warranty duration varies by product.
More details are provided in the Warranty FAQ section below.
Enter your email address in the subscription box at the bottom of our website.
Subscribers receive exclusive offers, updates, and event invitations.
Changes can be made within a short time window.
Contact us as soon as possible.
Once an order has been processed, modifications may no longer be possible.
Yes — we run occasional promotions announced through our newsletter and social media channels.
Limited Warranty
This limited warranty covers defects in materials and workmanship for stainless steel jewellery purchased directly from Ruby Blue London.
Coverage lasts one (1) year from the date of purchase.
- Manufacturing defects
- Structural issues, including breakage under normal wear
- Normal wear and tear (scratches, fading, minor cosmetic damage)Damage
- caused by improper care or exposure to chemicals
- Accidental damage
- Loss or theft
- Repairs or alterations by non‑authorized parties
- Email us at info@rubybluelondon.co.uk with your order number, proof of purchase, and details of the issue.
- If requested, return the item using a trackable service (customer covers return shipping).
- Our team will inspect the item to confirm eligibility.
- If covered, we will repair or replace the item at no cost.
- If unavailable, store credit or a refund will be issued.
- This is the only warranty provided by Ruby Blue London.
- No other warranties, express or implied, are included.
- Ruby Blue London is not liable for incidental or consequential damages.
Your rights under this warranty may vary depending on your country’s consumer protection laws.
Waterproof Jewellery
Like what you see
Jewellery has always been something that can instantly lift your mood and transform how you feel. Even a simple piece can make you feel put together, confident and ready to take on the day.